Jan and raft Case Study
1. Using the chapters on language and emotions to help frame your answer, suggest cardinal ways that vision could open this discourse more productively. For instance, clearly expressing his emotions and use I language.
Ken could gain tried opening the conversation more productively by saying something like, Jan, do you mother a few minutes? (This acknowledges to Jan that peck feels that her time is valuable), I would appreciate if we could talk about a bother that I am having. I believe that Shannon is upset with me, and does not pauperism to speak to me. I was wondering if you told Shannon about Katie and me (trying not to be accusatory, so that Jan will not become defensive),
2. How do you embrace Jans effort to convince Ken to forgive her? base on what you have learned in this chapter, suggest two ways she might more effectively seek Kens forgiveness.
Jan attempt to get Ken to forgive her is affluent of defensiveness and self interest. Jan could more effectively seek and obtain Kens forgiveness by acknowledging kens excite of view. Jan would be more effective in seeking kens forgiveness if she did not seem to be so defensive, and she tried to see the situation from his perspective.
Jan also needs to testify that she has a desire to restore the well-being of their friendship. Jan repeated saying, Im sorry, okay? is not helping the situation at all. She needs to show some genuine remorse.
3. The conversation so far seems to be framed in a win-lose preference to conflict. Each person involves to be right, to win at the disbursement of the other. How can Jan and Ken move their conflict reciprocation into a win-win orientation?
Ken and Jan can move their conflict discussion to win-win orientation by identifying what they need out of this situation. They both have problem that need to be addressed. Kens problem is more recent and Jans issue seems to have been burn for a while. Ken needs to be able to...If you want to get a full essay, order it on our website: Orderessay
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